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Can I exchange my wig?
How long does it take to process my order?
How long can I expect my Lace Wig to last?
Can I dye my wig?
Can I style my wig?
Where are the wigs you sell made?
Can I custom order a wig?
How do I apply my wig.
Can I return my wig after purchase.
Do you offer price discounts?
What is the difference between the French and Swiss Lace?
What is a Yaki Wig?
What is Thin Skin?
Who Can Wear These Wigs?
How do I care for my wig?
Can I swim or go to the gym and sweat with this wig on?
Do I have to wear makeup to hide the lace?
Can you explain what Hair Density I should consider?
What Kind of Hair is used?
What is Remy Hair?
What is the Straight Hair texture?
Can the Wavy and Curly Units be Flat Ironed or Hot Curled?
For Wavy and Curly Textures – Does straightening the human hair damage my wig?
How much lace should I cut off the wig?
How do I track my order?
Do you ship Internationally?
When will you ship my order?
If charges are reversed, by me, is there a penalty?


Can I exchange my wig?
No, once the wig has been shipped we cannot change the order and all orders are final. we do not accept exchanges.

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How long does it take to process my order?
We want to make sure your product doesn't ship late. So we estimate 48-60 hours processing time. We'll do our best to get your order processed faster. Maybe it will get to you sooner than you expect?

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How long can I expect my Lace Wig to last?
All the Human Hair Wigs we sell are "One of a Kind" HANDMADE wigs. They are delicate but tough. If, you take care of them and treat them gently, some people have had them last for 1 year. Most wigs will last 5-6 months of everyday use. It all depends on how you take care of the wig. We DO NOT recommend that you spray the wig with hairsprays since the chemicals are harsh and will shorten the life of your wig. You should only hand wash your wig with the gentlest of shampoos for maximum life. Remember, Chemicals are the enemy... that means Dyes too.

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Can I dye my wig?
Yes you can dye your VIRGIN wig any color you want. However, dyes contain harsh chemicals and will shorten the life of your wig. If, you dye your wig try and have it done by a professional who has experience with dyeing wigs. You will get a better result and hopefully your wig will be happy? If, your wig has already been processed, with color, from the manufacturer then, the answer is NO. You may not get the outcome you expect and you will probably damage the wig.

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Can I style my wig?
Yes, you can style your wig. For best results, have your wig cut by a hairstylist who has experience styling wigs.

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Where are the wigs you sell made?
Our wigs are all "HANDMADE" and our imported, from Asia. The manufacturer of our wigs is conscientious and takes his time in the assembly process.

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Can I custom order a wig?
No, not at this time. The time delay to have your wig made, by hand is over 8 weeks. This is very time intensive for us and we have chosen not to offer this option, at this time.

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How do I apply my wig.
Lace Wig Application To get one method of how to apply your wig. SEND A BLANK EMAIL TO: [email protected] We will immediately send you instructions for the proper application technique. Your instructions may not arrive in your inbox. BE SURE AND CHECK YOUR SUSPECT MAIL BOX!

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Can I return my wig after purchase.
No, sorry, all purchases are final. Since our prices are low and people are happy, with their purchase from us, we not do take returns - All Sales are Final - This policy allows us to free up our time to find better deal for you and, concentrate on getting our product shipped to you, in a timely manner. Caution: Please be sure to measure your head 3 times, and choose your wig carefully, we want you to be happy with your purchase.

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Do you offer price discounts?
No, our prices are already discounted, so you can buy a quality wig at the lowest discount price. If, our supplier offers us a deal and we can pass the savings on to you, we will.

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What is the difference between the French and Swiss Lace?
The French Lace is more durable and will hold up better over the long run. The Swiss lace is slightly thinner, and a little less detectable, however it is less durable and it rips easier. It’s hard to tell the difference between the two. Both are undetectable. Most people order the French Lace. The Swiss Lace is not recommended for first time users. It is best to learn how to apply the wig and become skilled at the application prior to advancing to the Swiss Lace.

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What is a Yaki Wig?
Yaki is an African-American density and hair texture

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What is Thin Skin?
Thin skin is blend of polyurethane materials and imitates the appearance of skin. However, it is best used in cooler climates at it does not allow your scalp to breath like the full lace cap. Thin skin may be more difficult to blend into your scalp than an all lace wig if you do not have the precise thin skin color. If you have never seen or worn a thin skin unit before then we recommend that you go with an all lace wig.

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Who Can Wear These Wigs?
Anyone who has a head! :-)

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How do I care for my wig?
When not in use, always store your wig on a mannequin or wig stand to maintain its shape. Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested guidelines for cleaning are after 10 to 14 days of wear

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Can I swim or go to the gym and sweat with this wig on?
You can do your usual activities with this wig on. You will need to avoid swimming or sweating for the first 24 hours after applying your unit. Excessive exposure to chlorine and salt water can cause damage to the hair of lace wigs. If you go swimming, wear a swim cap and wash your hair asap afterwards. Try to limit exposure to chlorinated and/or salt water.

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Do I have to wear makeup to hide the lace?
No, the lace should be cut back to your hairline and attached to your scalp with either liquid or tape wig adhesive. If you do this and the lace is the right shade, it will be undetectable.

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Can you explain what Hair Density I should consider?
Hair density refers to how many hairs are added to your hair system base. The higher the density the thicker the wig will be and less scalp will show. In the past, high density was necessary because the base materials were usually made of thicker materials and would be easily exposed if the hair density was low. Today, with the advancement of thinner base materials such as lace and thin skin, low density tends to look more natural, especially with the see through look along the hairlines. If you want to keep a natural appearance we do not recommend densities beyond 100%. --------------------------- (Extra Light Density) - - - 50% thickness of an average head of hair - - (Light Density) - - - 80% thickness of an average head of hair - - (Medium Density) - - - 100% thickness of an average head of hair - - - (Medium Thick Density) - - - 130% thickness of an average head of hair - - - (Medium to Heavy Density) - - - 150% thickness of an average head of hair - - - (Heavy Density) - - - 180% thickness of an average head of hair

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What Kind of Hair is used?
Our wigs are made from 100% Human Indian Remy Hair that comes from one single donor.

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What is Remy Hair?
Remy Hair is human hair that is collected directly from a single hair donor. It is also referred to as Cuticle Hair or virgin hair. It is the softest and most natural hair on the market. The majority of human hair sold in the industry is non-cuticle hair. The hair cuticle has been stripped by using an acid-bath. However, with Remy hair, this is not done, so the hair cuticle is intact, therefore the hair is stronger. It also makes the hair softer and more natural and prevents tangling which increases the life of the wig, because of less wear and tear.

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What is the Straight Hair texture?
The straight hair texture is the natural state of the Indian Hair as it comes from the donor. The straight hair texture will wave up when wet.

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Can the Wavy and Curly Units be Flat Ironed or Hot Curled?
If you order a unit and select Wavy or Curly texture - that is a processed texture that is put into the hair with a perm for the wave or curl. You should apply heat products sparingly as it may over process the hair since it has a permanent perm already put into the hair. The only units that can be hot curled or flat ironed without concern for over-processing are the Straight hair textures or any unit that states that it is naturally curly or wavy.

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For Wavy and Curly Textures – Does straightening the human hair damage my wig?
A perm is used to process the wave, or curl, this makes it permanent, therefore, applying heat to the perm could over- process and damage the hair if done repeatedly.

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How much lace should I cut off the wig?
Cut all the excess lace from the perimeter of the wig leaving little or no lace visible to the eye.

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How do I track my order?
When we process your order we will send you your tracking number by email with the name of the service used. (Eg, UPS, USPS, FedEx, etc)

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Do you ship Internationally?
No, not at this time... we may offer Worldwide service in the future.

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When will you ship my order?
All orders will be shipped from our procesing center, within 3 days. All shipments will require a signature when receiving the package.

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If charges are reversed, by me, is there a penalty?
All orders are shipped with a signature required of the purchaser. If, the wig was delivered and we have done our best to get you the wig you ordered, we would hope that your personal integrity means something to you, and your family. Any reversals that are made on the part of the purchaser will result in our company's time and effort to investigate why the customer says, he/she has a reversed their payment. If, the reversal is valid for a specific reason, due to our non-performance then, no additional charges will be made to your account. And we would demand return of the product in original condition should the reversal remain in effect. (Any damage to the product would be subject to a charge to cover damages.) For those who DON'T have a valid claim of non-performance, and who would just like to try and get a free wig. We must warn you, we will take these cases, as far as we need to to recover our money. Also be aware, in addition to paying the full price for the wig, including shipping, we are hereby noticing you of a $300 fee for time and inconvenience + any legal fees and court costs. FOR ALL OF OUR HONEST CUSTOMERS THIS POLICY SHOULD NOT HAVE ANY EFFECT ON YOU. For all those who intend to try and rip us off. You'll pay a lot of money for that wig you attempted to steal, by fraud. We also reserve, the Right, to file a Criminal Complaint should we develop proof, of any attempt, to fraudlently obtain a wig from our company. A Felony is automatically imposed for any crime exceeding $250.00. Felonies are those crimes punishable by more than five years in state prison. Often felony convictions carry mandatory minimum prison sentences, meaning that the judge has no discretion to impose a lighter sentence or probation. If you are found guilty after trial, the judge has to impose the mandatory minimum sentence. Felony sentences are typically served in state prison as opposed to a county jail or house of correction. Our Investigators are very good a proving fraud. So think twice before pulling your scheme against us.

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Last Updated: 7 Nov 2013 22:41:39 PST home  |  about  |  terms  |  contact
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